Return Period

Return requests may be submitted within 30 days of delivery. Please contact customer service before sending an item back.

The return period begins on the day the order is delivered to the address provided during checkout.

Return Eligibility

To qualify for a return, the product should normally be complete, unused, and returned in the condition in which it was received.

• Include the original packaging where reasonably possible.
• Include all accessories, manuals, and supplied parts.
• Provide the order number or another form of proof of purchase.
• Do not send an item back before receiving return instructions.

Non-Returnable Products

Certain products may be excluded from return where an exclusion is permitted by applicable law.

• Perishable products or goods with a limited shelf life.
• Sealed hygiene or personal care products after the seal has been opened.
• Custom-made or personalised products.
• Downloadable or digital products after access has been provided.
• Hazardous materials, flammable liquids, or gases.
• Gift cards or similar stored-value products.

Refund Process

After the returned product is received, it will be checked to confirm its condition and completeness.

We will contact you by email when the return has been reviewed. If the refund is approved, it will be sent to the original payment method.

The time required for the refund to appear depends on the bank or payment provider.

Late or Missing Refunds

If an approved refund does not appear within the expected time, follow these steps before contacting customer service.

• Check the account connected to the original payment method.
• Allow time for the bank or payment provider to complete processing.
• Contact the card provider or bank for an update.
• Contact us if the refund still cannot be located.

Exchanges

If a product arrives damaged, defective, or different from the item ordered, contact customer service with the order number and a description of the issue.

Depending on availability and the circumstances, a replacement, exchange, repair, or refund may be offered.

Return Shipping

Contact customer service before returning a product. Return instructions and the applicable return address will be provided.

• Return shipping costs may be the customer’s responsibility.
• Return shipping will not normally be charged to the customer when the product is defective, damaged, or incorrectly supplied.
• Use a trackable shipping method for valuable returns.
• Keep the shipping receipt until the return has been completed.

Sale and Discounted Items

Sale and discounted products may be returned under the same general conditions unless a lawful exception is clearly stated on the product page before purchase.

A lower price does not remove rights that apply to defective, damaged, or incorrectly supplied products.